Privacy Policy

Respect of Right to Privacy

The Exchange Bank of Alabama recognizes and respects your concerns about privacy and security while using our Web Site and Internet Banking Services. We are committed to taking every precaution to protect and safeguard your privacy in the same manner as in our more traditional banking offices. All Internet transactions, such as transfers of funds between The Exchange Bank of Alabama accounts, and third party bill payment, are conducted in a secure (encrypted) environment to protect privacy. If you have any questions about your privacy or the accuracy of you account information please contact us.

Collections and Use of Personal Information

The collection of personal information online is designed to protect the security of your accounts, to assist the bank in administering its business, and to provide our customers with the products and services they want. Such information is always collected in a “secure” (encrypted) online environment. The Exchange Bank of Alabama does not use “cookies” or other undisclosed electronic information collection methods.

Card App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.

Maintenance of Accurate Information

The Exchange Bank of Alabama has established procedures to insure that your personal information is accurate, current, and complete in accordance with reasonable commercial standards. We will respond in a timely manner to any questions from you or requests to correct inaccurate information.

Limiting Employee Access to Information

The Exchange Bank of Alabama limits employee access to your personal information to those employees with a business reason for knowing such information. All employees are educated in the need for confidentiality and customer privacy. All access to personal information is controlled by employee password and other security procedures. Our personnel policy provides for disciplinary action to enforce employee privacy responsibilities.

Restrictions on Disclosures to Third Parties

Personal information may be supplied to a third party:

  • In order to process a customer transaction;
  • If the customer requests it;
  • If the disclosure is allowed or required by law (for example, subpoena, investigation of fraudulent activity, or exchange of information with reputable credit reporting agencies, etc.); or
  • For marketing purposes, if the customer has been previously informed and has been given the opportunity to “opt out”

The Exchange Bank of Alabama requires all third parties with a business need to access personal account information to adhere to privacy policies similar to our own. Such parties are strictly prohibited from using the information for their own benefit, or allowing any other party to access the information

Privacy Policy with option to limit sharing


Please click here to view our online privacy policy