Privacy Policy

At The Exchange Bank of Alabama, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. And while information is critical to providing quality service, we recognize that one of our most important assets is our customers’ trust. Thus, the safekeeping of customer information is a priority.

Collection and Use of personal Information

We collect, retain, and use information about customers only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities. We also collect and retain information only for specific business purposes such as to process transactions, maintain account(s), respond to court orders and legal investigations, or report to credit bureaus. We use information to protect and administer records, accounts, and funds; and to comply with certain laws and regulations. The types of personal information we collect and share can include:

  • Social Security number and Income
  • Credit history and credit card or other debt
  • Mortgage rates and payment and payment history

 

Limiting Employee Access to Information

At The Exchange Bank of Alabama, employee access to personally identifiable customer information is limited to those with a business reason to know such information.  Employees are educated on the importance of maintaining the confidentiality of customer information and on these privacy principles. Because of the importance of these issues, all Exchange Bank of Alabama employees are responsible for maintaining the confidentiality of customer and employees who violate these privacy principles will be subject to disciplinary measures.

The Exchange Bank of Alabama is committed to the security of our customer’s personal information. All of our operational and data processing systems are in a secure environment that protects account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.

 

 Restrictions on Disclosures to Third Parties

We do not reveal specific information about accounts or other personally identifiable data to parties outside our affiliated companies for their independent use unless:

1) customer requests or authorizes it;

2) the information is provided to help complete a transaction initiated by customer

3) the information is provided to a reputable credit bureau or similar information reporting agency; or

4) the disclosure otherwise is lawfully permitted or required.

When the bank conducts business with third parties, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information.

 

Reasons we can share personal information

All financial companies need to share customers’ personal information to run their everyday business. Following is a list of reasons we can share, the reasons we choose to share and whether customer has option to limit or not limit our sharing.

For our every day business purposes- such as to process transactions, maintain account(s), respond to court orders and legal investigations, or report to credit bureaus

(not limited)

For our marketing purposes – to offer our products and services (limited)

For joint marketing with other financial companies (limited)

For our affiliates’ everyday business purposes – information about transactions and experiences (limited)

For our affiliates’ everyday business purposes – information about your creditworthiness (limited)

For our affiliates to market to you (limited)

For non-affiliates to market to you (limited)

 

Maintenance of Accurate Information

We continually strive to maintain complete and accurate information about our customers. We rely on customers to notify us should they ever believe that our records contain inaccurate or incomplete information. We will investigate their concerns and correct any inaccuracies.

 Respect of Right to Privacy

The Exchange Bank of Alabama recognizes and respects the privacy expectations of our customers. Notification of our Privacy Policy is give at account opening and mailed annually to all customers. We want our customers to understand how we use the information provided and our commitment to ensuring their personal privacy.  In order to preserve the trust, The Exchange Bank pledges to protect our customers privacy by adhering to the practices described in the Privacy Policy notice following.

Privacy Policy with option to limit sharing

 

Regular Office Hours: 256.547.2572 | Exchange Info Line 256.570.0999

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